Refunds and Cancellations

Before the visit

Customers should contact the business as soon as possible to cancel or reschedule. Any cancellation or dispatch charge must be disclosed before the booking is accepted.

Inspection charges

If an inspection or visit fee was disclosed and the inspection has been completed, that fee may be non-refundable because it covers time and diagnosis. The applicable amount should be confirmed before the visit.

Repair charges

If repair work has not started, a customer may ask for cancellation subject to any disclosed visit, inspection or specially ordered-part charge. Once approved work is completed, service charges are generally not refundable unless the invoice or applicable law says otherwise.

Spare parts

Parts specially ordered or installed may have supplier restrictions. The business should explain whether a part is refundable, replaceable or covered by a written part warranty before installation.

Refund requests

Send the enquiry to customercare@igservicesolution.com with the booking or invoice details and reason for the request. The business should confirm eligibility and the processing method before promising a refund.

Fair disclosure

No fixed refund timeline, warranty period or fee is stated here because those details must match the actual business practice and the customer’s written invoice.